/* Support tickets. Same slate scale and type as the workspace: blue is the
 * interactive colour, status colours carry state, orange is reserved for
 * "Investigating" so an open problem reads like the torch does elsewhere. */
#support-dialog {
    --sp-well: var(--background, #0f172a);
    --sp-surface: var(--surface, #1e293b);
    --sp-raised: var(--surface-light, #334155);
    --sp-line: #2f3d52;
    --sp-border: var(--border-color, #475569);
    --sp-text: var(--text-primary, #f1f5f9);
    --sp-label: #cbd5e1;
    --sp-muted: #94a3b8;
    --sp-blue: var(--primary-color, #2563eb);
    --sp-ring: #60a5fa;
    --sp-blue-tint: rgba(37, 99, 235, .18);
    --sp-new: #60a5fa;
    --sp-investigating: #ff7a18;
    --sp-waiting: #fbbf24;
    --sp-resolved: #4ade80;
    --sp-radius: 6px;
    width: min(1040px, calc(100vw - 32px)); max-width: none; height: min(760px, calc(100dvh - 32px));
    margin: auto; padding: 0; border: 1px solid var(--sp-line); border-radius: 10px;
    background: var(--sp-surface); color: var(--sp-text); box-shadow: 0 28px 80px rgba(0, 0, 0, .55);
    font-family: 'Source Sans 3', 'Source Sans Pro', system-ui, sans-serif; font-size: 14px;
}
#support-dialog::backdrop { background: rgba(8, 11, 18, .77); }
#support-dialog .support-shell { display: flex; flex-direction: column; height: 100%; min-height: 0; }
#support-dialog [hidden] { display: none !important; }
#support-dialog .support-visually-hidden { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }

/* Header and tabs */
#support-dialog .support-header { display: flex; align-items: flex-start; justify-content: space-between; gap: 16px; padding: 18px 20px 0; }
#support-dialog .support-brand { display: flex; align-items: center; gap: 12px; min-width: 0; }
#support-dialog .support-mark { display: inline-flex; width: 38px; height: 38px; align-items: center; justify-content: center; border-radius: 9px; background: var(--sp-blue-tint); color: var(--sp-ring); flex-shrink: 0; }
#support-dialog .support-mark svg { width: 22px; height: 22px; }
#support-dialog h2 { margin: 0; font-family: 'Barlow', 'Source Sans 3', sans-serif; font-weight: 600; font-size: 20px; line-height: 1.2; letter-spacing: .01em; }
#support-dialog .support-tagline { margin: 2px 0 0; color: var(--sp-muted); font-size: 13px; line-height: 1.4; }
#support-dialog .support-close { width: 32px; height: 32px; min-height: 0; padding: 0; display: inline-flex; align-items: center; justify-content: center; border-radius: var(--sp-radius); background: transparent; border: 1px solid transparent; color: var(--sp-muted); flex-shrink: 0; }
#support-dialog .support-close:hover { background: var(--sp-raised); color: var(--sp-text); border-color: transparent; }
#support-dialog .support-tabs { display: flex; gap: 2px; padding: 14px 20px 0; border-bottom: 1px solid var(--sp-line); }
#support-dialog .support-tabs button { display: inline-flex; align-items: center; gap: 7px; min-height: 0; padding: 9px 12px 11px; margin-bottom: -1px; border: 0; border-bottom: 2px solid transparent; border-radius: 0; background: transparent; color: var(--sp-muted); font-size: 13.5px; font-weight: 600; }
#support-dialog .support-tabs button svg { width: 15px; height: 15px; }
#support-dialog .support-tabs button:hover { color: var(--sp-text); background: transparent; }
#support-dialog .support-tabs button[aria-current="page"] { color: var(--sp-text); border-bottom-color: var(--sp-ring); }
#support-dialog #support-feedback { margin: 12px 20px 0; padding: 9px 12px; border-radius: var(--sp-radius); background: var(--sp-blue-tint); border: 1px solid rgba(96, 165, 250, .35); color: var(--sp-label); font-size: 13px; line-height: 1.45; overflow-wrap: anywhere; }
#support-dialog #support-feedback:empty { display: none; }
#support-dialog #support-feedback.support-error { background: rgba(239, 68, 68, .14); border-color: rgba(248, 113, 113, .45); color: #fecaca; }
#support-dialog main { flex: 1; min-height: 0; overflow: auto; padding: 18px 20px 20px; }

/* Text */
#support-dialog p { margin: 0 0 10px; line-height: 1.55; }
#support-dialog h3 { margin: 0 0 8px; font-family: 'Barlow', 'Source Sans 3', sans-serif; font-weight: 600; font-size: 19px; line-height: 1.25; overflow-wrap: anywhere; }
#support-dialog h4 { margin: 0 0 10px; font-family: 'Barlow', 'Source Sans 3', sans-serif; font-weight: 600; font-size: 14px; color: var(--sp-label); }
#support-dialog .support-lead { color: var(--sp-label); font-size: 14.5px; }
#support-dialog .support-hint { font-size: 12.5px; color: var(--sp-muted); margin: 6px 0 12px; line-height: 1.5; }
#support-dialog .support-ref { font-family: 'JetBrains Mono', 'SF Mono', Menlo, monospace; font-size: 12px; color: var(--sp-label); letter-spacing: .02em; }
#support-dialog .support-chip { display: inline-block; padding: 2px 7px; border-radius: 999px; border: 1px solid var(--sp-line); color: var(--sp-muted); font-size: 11.5px; white-space: nowrap; }
#support-dialog .support-row-email { color: var(--sp-muted); font-size: 12px; overflow-wrap: anywhere; }

/* Status: dots on rows, badges on the ticket */
#support-dialog .support-badge { display: inline-flex; align-items: center; gap: 6px; padding: 3px 9px 3px 7px; border-radius: 999px; font-size: 11.5px; font-weight: 600; white-space: nowrap; background: var(--sp-raised); color: var(--sp-label); }
#support-dialog .support-badge::before { content: ""; width: 7px; height: 7px; border-radius: 50%; background: currentColor; }
#support-dialog .support-badge-new { color: var(--sp-new); background: rgba(96, 165, 250, .14); }
#support-dialog .support-badge-investigating { color: var(--sp-investigating); background: rgba(255, 122, 24, .14); }
#support-dialog .support-badge-waiting { color: var(--sp-waiting); background: rgba(251, 191, 36, .14); }
#support-dialog .support-badge-resolved { color: var(--sp-resolved); background: rgba(74, 222, 128, .14); }
#support-dialog .support-dot { width: 8px; height: 8px; border-radius: 50%; background: var(--sp-muted); flex-shrink: 0; margin-top: 6px; }
#support-dialog .support-dot-new { background: var(--sp-new); }
#support-dialog .support-dot-investigating { background: var(--sp-investigating); }
#support-dialog .support-dot-waiting { background: var(--sp-waiting); }
#support-dialog .support-dot-resolved { background: var(--sp-resolved); }

/* Controls */
#support-dialog label { display: flex; flex-direction: column; gap: 6px; margin: 0 0 12px; font-size: 12.5px; font-weight: 600; color: var(--sp-label); min-width: 0; }
#support-dialog input:not([type=checkbox]), #support-dialog textarea, #support-dialog select { box-sizing: border-box; width: 100%; min-width: 0; min-height: 36px; padding: 8px 10px; color: var(--sp-text); background: var(--sp-well); border: 1px solid var(--sp-border); border-radius: var(--sp-radius); font: inherit; font-size: 14px; }
#support-dialog input:not([type=checkbox]):focus, #support-dialog textarea:focus, #support-dialog select:focus { border-color: var(--sp-ring); outline: none; box-shadow: 0 0 0 3px var(--sp-blue-tint); }
#support-dialog textarea { resize: vertical; line-height: 1.5; }
#support-dialog input[type=file] { padding: 7px 10px; font-size: 13px; color: var(--sp-label); }
#support-dialog input[type=file]::file-selector-button { margin-right: 10px; padding: 4px 10px; border: 1px solid var(--sp-border); border-radius: 4px; background: var(--sp-raised); color: var(--sp-text); font: inherit; font-size: 12.5px; cursor: pointer; }
#support-dialog button { min-height: 36px; padding: 7px 14px; border: 1px solid var(--sp-border); border-radius: var(--sp-radius); font: inherit; font-size: 13px; font-weight: 600; color: var(--sp-text); background: var(--sp-raised); cursor: pointer; }
#support-dialog button:hover { border-color: var(--sp-ring); }
#support-dialog button:disabled { opacity: .5; cursor: default; }
#support-dialog button.support-primary { background: var(--sp-blue); border-color: var(--sp-blue); color: #fff; }
#support-dialog button.support-primary:hover { background: #1d4ed8; border-color: #1d4ed8; }
#support-dialog :focus-visible { outline: 2px solid var(--sp-ring); outline-offset: 2px; }
#support-dialog .support-fields { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 2fr); gap: 12px; }
#support-dialog .support-check { flex-direction: row; align-items: center; gap: 9px; font-weight: 500; color: var(--sp-text); }
#support-dialog .support-check input { width: 16px; height: 16px; flex-shrink: 0; accent-color: var(--sp-blue); margin: 0; }
#support-dialog .support-upload { position: relative; }
#support-dialog .support-upload > svg { position: absolute; left: 0; top: 0; width: 14px; height: 14px; color: var(--sp-muted); }
#support-dialog .support-upload { padding-left: 20px; }
#support-dialog .support-upload input { margin-left: -20px; width: calc(100% + 20px); }
#support-dialog .support-actions { display: flex; flex-wrap: wrap; gap: 12px 16px; align-items: center; justify-content: flex-end; margin-top: 4px; }
#support-dialog .support-actions .support-check { margin: 0; margin-right: auto; }
#support-dialog pre { white-space: pre-wrap; overflow-wrap: anywhere; font-family: 'JetBrains Mono', 'SF Mono', Menlo, monospace; font-size: 12px; line-height: 1.5; max-height: 240px; overflow: auto; margin: 8px 0 12px; padding: 10px 12px; background: var(--sp-well); border: 1px solid var(--sp-line); border-radius: var(--sp-radius); }
#support-dialog details > summary { cursor: pointer; font-size: 13px; color: var(--sp-label); padding: 6px 0; }

/* Report a problem: form beside a short guide */
#support-dialog .support-new { display: grid; grid-template-columns: minmax(0, 1fr) 260px; gap: 28px; align-items: start; }
#support-dialog .support-aside { position: sticky; top: 0; padding: 16px; border-radius: 8px; background: var(--sp-well); border: 1px solid var(--sp-line); }
#support-dialog .support-aside ul { margin: 0 0 8px; padding: 0; list-style: none; display: grid; gap: 10px; }
#support-dialog .support-aside li { padding-left: 14px; border-left: 2px solid var(--sp-ring); font-size: 13px; line-height: 1.5; color: var(--sp-label); }
#support-dialog .support-aside li strong { display: block; color: var(--sp-text); }
#support-dialog .support-aside .support-hint { margin-bottom: 0; }
#support-dialog .support-chat-review { padding: 0 14px 12px; margin: 0 0 12px; border: 1px solid var(--sp-line); border-radius: 8px; background: var(--sp-well); }
#support-dialog .support-chat-review > .support-check { margin-top: 12px; }

/* Received */
#support-dialog .support-received { max-width: 520px; margin: 24px auto; text-align: center; }
#support-dialog .support-received-mark { display: inline-flex; width: 48px; height: 48px; align-items: center; justify-content: center; border-radius: 50%; background: rgba(74, 222, 128, .14); color: var(--sp-resolved); margin-bottom: 12px; }
#support-dialog .support-received-mark svg { width: 26px; height: 26px; }
#support-dialog .support-received h3 { font-size: 22px; }
#support-dialog .support-received form { display: inline-block; margin-top: 4px; }
#support-dialog .support-empty { padding: 28px 16px; text-align: center; color: var(--sp-muted); }
#support-dialog .support-empty h3 { color: var(--sp-text); }
#support-dialog .support-empty button { margin-top: 6px; }
#support-dialog .support-access { max-width: 440px; margin: 12px auto; }

/* Tickets: queue beside the conversation */
#support-dialog .support-browse { display: grid; grid-template-columns: 340px minmax(0, 1fr); gap: 0 24px; height: 100%; min-height: 0; }
#support-dialog .support-queue { display: flex; flex-direction: column; min-height: 0; min-width: 0; }
#support-dialog .support-filters { display: flex; flex-wrap: wrap; gap: 8px; align-items: end; }
#support-dialog .support-filters label { flex: 1 1 140px; margin: 0; }
#support-dialog .support-filters button { min-height: 36px; }
#support-dialog .support-filters .support-search { position: relative; flex: 0 0 100%; }
#support-dialog .support-search svg { position: absolute; left: 10px; top: 50%; transform: translateY(-50%); width: 15px; height: 15px; color: var(--sp-muted); pointer-events: none; }
#support-dialog .support-search input { padding-left: 32px; }
#support-dialog .support-filters .support-visually-hidden-label { flex: 1 1 120px; margin: 0; }
#support-dialog .support-chips { display: flex; flex-wrap: wrap; gap: 6px; margin: 10px 0 12px; }
#support-dialog .support-chips button { min-height: 0; padding: 4px 10px; border-radius: 999px; font-size: 12px; font-weight: 500; background: transparent; color: var(--sp-muted); border-color: var(--sp-line); }
#support-dialog .support-chips button:hover { color: var(--sp-text); }
#support-dialog .support-chips button[aria-pressed="true"] { background: var(--sp-raised); color: var(--sp-text); border-color: var(--sp-raised); }
#support-dialog .support-ticket-list { flex: 1; min-height: 0; overflow: auto; display: flex; flex-direction: column; gap: 4px; margin: 0 -4px; padding: 0 4px; }
#support-dialog .support-ticket-list > * { flex-shrink: 0; }
#support-dialog .support-ticket-row { display: block; width: 100%; text-align: left; padding: 0; min-height: 0; border: 1px solid transparent; border-radius: 8px; background: transparent; font-weight: 400; }
#support-dialog .support-row-inner { display: flex; gap: 10px; align-items: flex-start; padding: 10px 12px; }
#support-dialog .support-ticket-row:hover { background: var(--sp-raised); border-color: transparent; }
#support-dialog .support-ticket-row[aria-current="true"] { background: var(--sp-blue-tint); border-color: rgba(96, 165, 250, .35); }
#support-dialog .support-row-main { flex: 1; min-width: 0; }
#support-dialog .support-row-main strong { display: block; font-weight: 600; font-size: 14px; line-height: 1.3; overflow-wrap: anywhere; }
#support-dialog .support-row-main small { display: flex; flex-wrap: wrap; gap: 4px 8px; align-items: center; margin-top: 5px; font-size: 12px; color: var(--sp-muted); }
#support-dialog .support-row-side { display: flex; flex-direction: column; align-items: flex-end; gap: 6px; flex-shrink: 0; }
#support-dialog .support-row-side time { font-size: 11.5px; color: var(--sp-muted); white-space: nowrap; }
#support-dialog .support-pagination { display: flex; align-items: center; gap: 10px; padding-top: 12px; margin-top: 8px; border-top: 1px solid var(--sp-line); font-size: 12.5px; color: var(--sp-muted); }
#support-dialog .support-pagination button { min-height: 30px; padding: 4px 10px; font-size: 12.5px; }
#support-dialog .support-pagination span { margin: 0 auto; }
#support-dialog .support-detail { min-height: 0; min-width: 0; overflow: auto; padding-left: 24px; border-left: 1px solid var(--sp-line); }
#support-dialog .support-detail-empty { height: 100%; min-height: 240px; display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 8px; color: var(--sp-muted); text-align: center; }
#support-dialog .support-detail-empty svg { width: 34px; height: 34px; opacity: .6; }
#support-dialog .support-back { display: none; align-items: center; gap: 6px; min-height: 30px; padding: 4px 10px 4px 6px; margin-bottom: 12px; font-size: 12.5px; background: transparent; border-color: transparent; color: var(--sp-label); }
#support-dialog .support-back svg { width: 14px; height: 14px; }

/* Conversation */
#support-dialog .support-ticket-head { padding-bottom: 14px; border-bottom: 1px solid var(--sp-line); margin-bottom: 14px; }
#support-dialog .support-ticket-meta { display: flex; flex-wrap: wrap; align-items: center; gap: 8px 10px; margin-bottom: 10px; }
#support-dialog .support-ticket-head h3 { font-size: 21px; margin-bottom: 6px; }
#support-dialog .support-resolution { color: var(--sp-label); font-size: 13.5px; }
#support-dialog .support-resolution strong { color: var(--sp-resolved); margin-right: 6px; }
#support-dialog .support-confirmed { display: flex; align-items: center; gap: 8px; color: var(--sp-resolved); font-weight: 600; }
#support-dialog .support-confirmed svg { width: 16px; height: 16px; }
#support-dialog .support-confirm { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 10px 16px; padding: 12px 14px; border-radius: 8px; background: rgba(74, 222, 128, .1); border: 1px solid rgba(74, 222, 128, .3); margin: 8px 0 12px; }
#support-dialog .support-confirm p { margin: 0; }
#support-dialog .support-diagnostics { margin-top: 4px; }
#support-dialog .support-staff { padding: 14px 16px; margin-bottom: 16px; border-radius: 8px; background: var(--sp-well); border: 1px dashed var(--sp-border); }
#support-dialog .support-staff .support-filters { margin-bottom: 10px; }
#support-dialog .support-staff > button { min-height: 32px; font-size: 12.5px; }
#support-dialog .support-thread { display: grid; gap: 12px; margin-bottom: 18px; }
#support-dialog .support-message { position: relative; padding: 12px 14px 12px 18px; border-radius: 8px; background: var(--sp-well); border: 1px solid var(--sp-line); }
#support-dialog .support-message::before { content: ""; position: absolute; left: -1px; top: 10px; bottom: 10px; width: 3px; border-radius: 3px; background: var(--sp-muted); }
#support-dialog .support-from-customer::before { background: var(--sp-ring); }
#support-dialog .support-from-support::before { background: var(--sp-resolved); }
#support-dialog .support-note { background: rgba(251, 191, 36, .07); border-color: rgba(251, 191, 36, .3); }
#support-dialog .support-note::before { background: var(--sp-waiting); }
#support-dialog .support-message-head { display: flex; align-items: center; gap: 9px; margin-bottom: 8px; font-size: 13px; }
#support-dialog .support-message-head time { margin-left: auto; color: var(--sp-muted); font-size: 11.5px; white-space: nowrap; }
#support-dialog .support-avatar { display: inline-flex; width: 24px; height: 24px; align-items: center; justify-content: center; border-radius: 50%; background: var(--sp-raised); color: var(--sp-text); font-family: 'Barlow', sans-serif; font-weight: 600; font-size: 12px; flex-shrink: 0; }
#support-dialog .support-from-customer .support-avatar { background: var(--sp-blue-tint); color: var(--sp-ring); }
#support-dialog .support-from-support .support-avatar { background: rgba(74, 222, 128, .14); color: var(--sp-resolved); }
#support-dialog .support-note .support-avatar { background: rgba(251, 191, 36, .14); color: var(--sp-waiting); }
#support-dialog .support-message p { white-space: pre-wrap; overflow-wrap: anywhere; margin: 0; line-height: 1.55; }
#support-dialog .support-attachments { display: flex; gap: 6px; flex-wrap: wrap; margin-top: 10px; }
#support-dialog .support-attachments button { display: inline-flex; align-items: center; gap: 6px; min-height: 30px; padding: 4px 10px; font-size: 12.5px; font-weight: 500; overflow-wrap: anywhere; max-width: 100%; }
#support-dialog .support-attachments button svg { width: 14px; height: 14px; color: var(--sp-muted); }
#support-dialog .support-attachments button span { color: var(--sp-muted); font-size: 11.5px; }
#support-dialog .support-composer { padding: 14px 16px 16px; border-radius: 8px; background: var(--sp-well); border: 1px solid var(--sp-line); }
#support-dialog .support-composer .support-hint { margin-bottom: 8px; }

/* Staff analysis panel */
#support-dialog .support-analysis { margin: 10px 0; padding: 12px 14px; border: 1px solid var(--sp-line); border-radius: 8px; background: var(--sp-surface); }
#support-dialog .support-analysis-result { margin-top: 12px; padding-top: 12px; border-top: 1px solid var(--sp-line); }
#support-dialog .support-analysis pre, #support-dialog .support-analysis .support-hint { overflow-wrap: anywhere; white-space: pre-wrap; }

@media (max-width: 900px) {
    #support-dialog .support-new { grid-template-columns: 1fr; }
    #support-dialog .support-aside { position: static; }
    #support-dialog .support-browse { display: block; }
    #support-dialog .support-browse .support-detail { display: none; padding-left: 0; border-left: 0; }
    #support-dialog .support-browse.has-detail .support-queue { display: none; }
    #support-dialog .support-browse.has-detail .support-detail { display: block; }
    #support-dialog .support-browse.has-detail .support-back { display: inline-flex; }
    #support-dialog .support-ticket-list { overflow: visible; }
}
@media (max-width: 600px) {
    #support-dialog { width: calc(100vw - 16px); height: calc(100dvh - 16px); border-radius: 8px; }
    #support-dialog .support-header { padding: 14px 14px 0; }
    #support-dialog .support-tagline { display: none; }
    #support-dialog .support-tabs { padding: 10px 8px 0; }
    #support-dialog .support-tabs button { flex: 1; justify-content: center; padding: 8px 6px 10px; font-size: 12.5px; }
    #support-dialog .support-tabs button svg { display: none; }
    #support-dialog main { padding: 14px; }
    #support-dialog #support-feedback { margin: 10px 14px 0; }
    #support-dialog .support-fields { grid-template-columns: 1fr; gap: 0; }
    #support-dialog .support-row-side { align-items: flex-start; }
    #support-dialog .support-row-inner { flex-wrap: wrap; }
    #support-dialog input[type=file] { font-size: 12px; }
}